Evvidence is electronic visit verification software for home care agencies. Caregivers use the mobile app to check in and out of visits; agencies use the web dashboard to schedule visits and track compliance.
Email hello@evvidence.io with any question about the app or your account. Please include your agency's name, and the name of the device you are using if you are reporting a problem with the mobile app.
If you are a caregiver, your agency manages your account, your schedule, and your visits. For anything about your shifts, your clients, or your pay, contact your agency directly -- they can act on those immediately, and we cannot.
Email us if the app itself is not working: you cannot sign in, a visit will not check in or check out, or the app is showing an error.
To sign in you need the phone number your agency has on file for you and your 6-digit PIN. If you have forgotten your PIN, ask your agency to send you a new invitation, which lets you set a new one.
Email us about billing, adding or removing caregivers and clients, compliance questions, or anything else in the web dashboard.
To request deletion of your account and personal data, use the public account deletion page or email hello@evvidence.io. Caregivers may also ask their agency to make the request on their behalf.
Some visit records must be kept even after an account is closed, because state and federal rules require agencies to retain them for a set period. We will tell you what can be removed and what must be retained.
Our Privacy Policy explains what we collect, how we use it, and how it is protected.